About one week after Verizon’s first 4G phone, the HTC Thunderbolt, went on the market, I upgraded my phone. I was very excited about the purchase at the time and couldn’t wait to get it in the mail. Upon receipt, I was not disappointed. I counted the phone as a great purchase and was thrilled to have caught up with technology. Months later, I am very unsure. The first three weeks was hell. I called and went to the store numerous times trying to figure out a few problems the phone was having. Three weeks later, after convincing customer service that it was too early to already get a refurbished phone when we paid $250 for it and had records of calling with problems since day one, I was sent a new Thunderbolt. Now, a few months later and the problems continue. I don’t want to just keep getting refurbs when it’s not a hardware issue, but software because HTC is failing miserably at getting updates out. The last update was out for about a day before it was pulled because, who’da thunk it, it still wasn’t fixed.
So after all the drama, they are sending us refurbished Droid Charges. Oh, did I mention Jeremiah has the same phone with the same problems? Anyways, they should be arriving on Friday. The people at Verizon along with employees at Best Buy have highly recommended the Charge over the Thunderbolt, so here’s to a new phone, and hoping it doesn’t suck terribly.
Hope your new phones are better, I’ve heard the same issues from everyone I know who has a Thunderbolt.
Oct 14, 2011 • 10:45 am